Terms of Service

Last updated: November 2, 2026

Welcome to Tabby & Rex. These Terms of Service ("Terms") apply to your use of tabbyandrex.com (the "Store") and any purchase you make from us. The Store is operated by [Legal Business Name] ("Tabby & Rex", "we", "us" or "our").

By visiting the Store or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Store.

1. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering, you confirm that the information you give us is accurate and that you are authorized to use the payment method you provide.

2. Products

We do our best to describe and show our products accurately. Colors, sizes and packaging may vary slightly from the photos on the Store. Results described on the Store, including in reviews and stories, reflect individual experiences and can differ depending on your home, the number of cats and litter boxes, room size, ventilation and how you use the product.

Our products are not medical devices. They are not intended to diagnose, treat, cure or prevent any disease or health condition, in people or in pets. If you or your pet have health concerns, please consult a doctor or a veterinarian.

3. Safe use

  • Use the product only as described in the included instructions and on the Store.
  • Plug it into a standard wall outlet in good condition. Do not use damaged plugs, cables or outlets.
  • Keep the product away from water, liquids and wet surfaces. Do not place it inside the litter box.
  • Keep it out of reach of young children and do not let pets chew on it.
  • Do not open, modify or repair the product yourself.

We are not responsible for damage or injury caused by misuse, modification or use against these instructions.

4. Prices and payment

Prices are shown in your local currency where available and may change at any time without notice. Prices do not include any import duties or taxes that may apply in your country unless stated at checkout. Payment is due when you place your order and is processed securely by our payment providers.

If a product is listed at an incorrect price or with incorrect information due to an error, we may cancel the order and refund you in full, even after it has been confirmed.

5. Orders

Your order confirmation email does not mean we have accepted your order. We may refuse or cancel any order, for example if a product is unavailable, there is a pricing error or we suspect fraud. If we cancel an order you have paid for, we will refund you in full.

Want to change or cancel your order? Email us as soon as possible at support@tabbyandrex.com. Once an order has shipped, it can no longer be changed or cancelled, but you can still use our 30-Day Odor-Free Promise.

6. Shipping

We offer free shipping on all orders. Orders are usually delivered within 6 to 8 business days after processing. Delivery times are estimates and may be longer during holidays, peak seasons, customs checks or carrier delays. You will receive a tracking number by email once your order ships.

Please make sure your shipping address is correct. We are not responsible for orders delivered to an incorrect address you provided. If your package is lost or arrives damaged, contact us within 14 days of the expected delivery date and we will help you.

For orders outside the United States, you may be responsible for any customs duties, taxes or fees charged by your country unless these were included at checkout.

7. Our 30-Day Odor-Free Promise (returns and refunds)

If you are not happy with your product, you can request a refund within 30 days of delivery.

  • Email support@tabbyandrex.com with your order number and the reason for your return. We will send you return instructions.
  • Please do not send items back without contacting us first. Returns sent without approval may not be refunded.
  • Return the product with all parts and accessories included.
  • [Return shipping costs are paid by the customer, unless the product arrived damaged or defective.]
  • Once we receive and check your return, we will refund the original payment method within 5 to 10 business days. Your bank may need a few extra days to show the refund.

If your product arrives damaged or stops working because of a defect, contact us and we will replace it or refund you.

8. Reviews and content you share

If you send us reviews, photos, videos or other content, you confirm that it is your own, honest and accurate. You give us permission to use, reproduce and display that content on the Store, in emails and in advertising, without payment. We may remove content at our discretion. Please do not post anything unlawful, offensive or misleading.

9. Intellectual property

All content on the Store, including text, images, videos, logos, product names and design, belongs to Tabby & Rex or our licensors and is protected by law. You may not copy, reuse or sell any of it without our written permission.

10. Third-party links and services

The Store may contain links to or tools from third parties, such as payment providers and apps. We are not responsible for their content, products or practices.

11. Disclaimer

Except as stated in these Terms, the Store and our products are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Store will always be available or error-free.

12. Limitation of liability

To the fullest extent permitted by law, Tabby & Rex and its owners, employees and partners are not liable for any indirect, incidental, special or consequential damages arising from your use of the Store or our products. Our total liability for any claim related to a product is limited to the amount you paid for that product.

Some states and countries do not allow these limitations, so they may not apply to you. Nothing in these Terms limits rights you have under consumer protection laws that cannot be waived.

13. Indemnification

You agree to protect and hold harmless Tabby & Rex from any claims, losses or costs (including reasonable legal fees) arising from your misuse of the Store or our products, or your breach of these Terms.

14. Governing law and disputes

These Terms are governed by the laws of [State / Country], without regard to its conflict of law rules. If you have a problem, please contact us first so we can try to resolve it informally. If we cannot, any dispute will be handled by the competent courts of [State / Country], unless the law of your country of residence gives you the right to bring a claim in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top shows when they were last changed. The version in effect when you place your order applies to that order.

16. Contact us

Questions about these Terms? Contact us at:

Tabby & Rex
Email: support@tabbyandrex.com