Return Policy

Last updated: November 2, 2026

We want you and your cats to love your home again. That is why every order is covered by our 30-Day Odor-Free Promise. Try it in your own home. If you are not happy, we will refund you.

1. Our 30-Day Odor-Free Promise

You have 30 days from the day your order is delivered to request a return and refund. You do not need to return the product unused. We want you to actually try it next to your litter box.

2. How to return your order

  1. Contact us first. Email support@tabbyandrex.com with your order number and a short reason for your return.
  2. Get your return instructions. We will reply with the return address and next steps, usually within 24 hours on business days.
  3. Send it back. Pack the product with all parts and accessories included, and send it to the address we give you. We recommend using a tracked shipping method.
  4. Get your refund. Once we receive your return, we refund your original payment method.

Please do not send products back without contacting us first. Packages sent to us without approval, or to the wrong address, may not be refunded.

3. Return conditions

  • Your return request is made within 30 days of delivery.
  • The product is returned with all parts and accessories.
  • The product is not damaged by misuse, water, dropping, chewing or attempts to open or modify it.

4. Return shipping costs

[Return shipping costs are paid by the customer, unless the product arrived damaged or defective.] If your product is damaged or defective, we cover the full cost of the return or simply send you a replacement.

5. Refunds

We process your refund within 5 to 10 business days after we receive your return. The refund goes to your original payment method. Depending on your bank or card provider, it can take a few extra days before it shows on your statement. We will email you once your refund has been processed.

Since shipping on all orders is free, there are no shipping costs to refund.

6. Bundles and multiple items

You can return all or part of a bundle. If you return part of a bundle, we refund the price you paid per item in that bundle. For example, if you bought a 2-pack and return one unit, we refund half of what you paid for the 2-pack.

7. Damaged, defective or wrong items

Did your order arrive damaged, stop working because of a defect, or did you receive the wrong item? Email us within 14 days of delivery with your order number and a photo or short video of the problem. We will send you a free replacement or a full refund, whichever you prefer.

8. Exchanges

We only replace items that are damaged, defective or wrong. Want a different product or quantity? Return your original order using the steps above and place a new order.

9. Late or missing refunds

Haven't received your refund yet? First check your bank account again, then contact your bank or card provider, as processing can take some time. Still nothing? Email us at support@tabbyandrex.com and we will look into it right away.

10. Contact us

Questions about a return? We are happy to help.

Email: support@tabbyandrex.com
We reply within 24 hours on business days.