Shipping
Last updated: November 2, 2026
At Tabby & Rex, every order ships for free. Below you will find everything you need to know about processing, delivery times, tracking and what to do if something goes wrong.
1. Free shipping on every order
We offer free shipping on all orders to every country we ship to. No minimum order and no hidden shipping fees at checkout.
2. Processing time
Orders are processed within 1 to 3 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. You will receive an order confirmation email right after you order.
3. Delivery time
After processing, most orders are delivered within 6 to 8 business days.
| Country | Shipping cost | Estimated delivery |
|---|---|---|
| United States | Free | 6 to 8 business days |
| Canada | Free | 6 to 8 business days |
| United Kingdom | Free | 6 to 8 business days |
| Australia | Free | 6 to 8 business days |
| New Zealand | Free | 6 to 8 business days |
Delivery times are estimates, not guarantees. They can be longer during holidays and peak seasons, due to customs checks, bad weather or carrier delays.
4. Order tracking
As soon as your order ships, we will email you a tracking number and link. Tracking can take 24 to 72 hours to show updates after you receive it. Can't find your tracking email? Check your spam folder or contact us.
5. Multiple items
If you order more than one item, your order may arrive in separate packages on different days. You will receive tracking for each package.
6. Shipping address
Please double-check your shipping address at checkout. Need to change it? Email us as soon as possible at support@tabbyandrex.com. We can update your address only before your order has shipped.
We are not responsible for orders delivered to an incorrect or incomplete address entered at checkout. If a package is returned to us because of an incorrect address or because it was not collected, we will contact you to arrange reshipping. Additional shipping costs may apply.
7. Customs, duties and taxes
United States: no import fees for US orders.
Canada, United Kingdom, Australia and New Zealand: where required, sales tax, VAT or GST is included in or added to your total at checkout. In rare cases, your local customs office may charge additional duties or fees on delivery. These are the responsibility of the customer.
8. Lost, late or damaged packages
- Package marked as delivered but not received? Check with neighbors, your building's mail room and around your property, and wait 48 hours as carriers sometimes mark packages as delivered early. Still missing? Contact us and we will open an investigation with the carrier.
- Package not arrived after the estimated delivery time? Contact us and we will look into it right away.
- Package arrived damaged? Email us a photo of the product and packaging within 14 days of delivery and we will send a free replacement or refund you.
Please contact us within 14 days of the expected delivery date for any lost or damaged package.
9. Returns
Not happy with your order? Every purchase is covered by our 30-Day Odor-Free Promise. See our Terms of Service for full return and refund details.
10. Contact us
Questions about your order or shipping? We are happy to help.
Email: support@tabbyandrex.com
We reply within 24 hours on business days.